Privacy Policy:

This Privacy Policy describes how Vahi’s Baker’s Choice (“we,” “us,” or “our”) collects, uses, processes, and discloses your personal information when you visit, use or make a purchase from our website, vahisbakerschoice.com (the “Website”). We are committed to protecting your privacy and ensuring the security of your personal information in compliance with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

  1. Information We Collect:

We collect various types of information from and about you, including:

  • Personal Identification Information:
      • Contact Information: Name, email address, phone number, shipping address, billing address.
      • Account Information: Username, password (encrypted), purchase history.
      • Demographic Information: Age, gender (optional, if collected for marketing insights).
  • Payment Information:
      • When you make a purchase, we collect payment details such as credit/debit card numbers (though these are typically processed by secure third-party payment gateways and not stored directly on our servers), UPI IDs, net banking details.
  • Transactional Information:
      • Details about your purchases, order numbers, products bought, date and time of transactions.
  • Technical and Usage Data:
      • Device Information: IP address, browser type and version, operating system, device identifiers.
      • Usage Data: Pages viewed, products searched for, time spent on pages, referral sources, clickstream data. This is collected through cookies and similar tracking technologies.
  • Communication Data:
    • Information you provide when you communicate with us via email, chat, phone, or social media (e.g., customer service inquiries, feedback).
  1. How We Collect Information:

We collect information through the following methods:

  • Direct Interactions: When you create an account, place an order, subscribe to our newsletter, fill out forms, or contact customer service.
  • Automated Technologies: As you navigate our Website, we automatically collect technical and usage data using cookies, web beacons, and similar technologies.
  • Third Parties: We may receive information about you from third-party service providers (e.g., payment gateways, shipping partners, analytics providers) to facilitate our services.
  1. How We Use Your Information:

We use the collected information for various purposes, including:

  • To Process and fulfill Orders: To process your purchases, confirm orders, deliver products, and manage returns and refunds.
  • To Manage Your Account: To create and maintain your user account, provide access to your order history, and manage your preferences.
  • To Improve Our Services: To understand how you use our Website, analyse trends, personalize your shopping experience, and improve our product offerings and website functionality.
  • For Marketing and Communication: To send you promotional offers, newsletters, updates about new products, and personalized recommendations (you can opt-out at any time).
  • For Customer Support: To respond to your inquiries, provide assistance, and resolve issues.
  • For Security and Fraud Prevention: To protect our Website, detect and prevent fraudulent transactions, and ensure the security of our systems and users.
  • For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
  1. Sharing Your Information:

We may share your personal information with the following categories of third parties:

  • Service Providers: Third-party companies that perform services on our behalf, such as payment processing, shipping and delivery, data analytics, marketing, IT support, and customer service. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
  • Legal and Regulatory Authorities: When required by law, court order, or government request, or to protect our rights, property or safety, or the rights, property or safety of others.
  • Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with other third parties when you give us explicit consent to do so.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

  1. Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Using SSL/TLS encryption for data transmission on our Website.
  • Access Controls: Restricting access to personal data to authorized employees and service providers on a need-to-know basis.
  • Secure Payment Gateways: Partnering with reputable and PCI DSS compliant payment gateways for secure transaction processing.
  • Regular Security Audits: Conducting periodic security assessments to identify and address vulnerabilities.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

  1. Your Rights:

As a user, you have certain rights regarding your personal information, subject to applicable laws:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Correction: You can request correction of inaccurate or incomplete personal data.
  • Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances.
  • Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your personal data for certain purposes (e.g., direct marketing).
  • Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the “Contact Information” provided below. We may need to verify your identity before fulfilling your request.

  1. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your browsing experience, analyse Website traffic, and for marketing purposes. You can manage your cookie preferences through your browser settings. 

  1. Links to Third-Party Website:

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

  1. Children’s Privacy:

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly.

  1. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. Any changes will be effective immediately upon posting the revised Privacy Policy on our Website. We encourage you to review this policy periodically for any updates.

  1. Grievance Redressal:

If you have any concerns or grievances regarding the processing of your personal data, please contact us through our Website.

  1. Contact Information:

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at: